Shipping & Handling

Due to the impact of Covid 19- shipments being received may be delayed. Although we will do our best to ensure your order leaves our warehouse in a timely manner, our couriers are experiencing record-breaking volumes, and their performance cannot be guaranteed at this time. We appreciate your understanding! 

Babe Inc. ships most products directly to our distributors, who are then responsible for delivering products to respective salons. If you have an issue with a product or shipment placed through a local distributor, please contact your distributor first. 

Products purchased through our online website ship directly from our warehouse and adhere to the following shipping policies:

• • Babe ships within the U.S. and Canada.
• • Orders over $199 qualify for free USPS first class ground shipping.
• • USPS First Class Mail offers limited tracking. Buyer assumes all responsibility for any lost or damaged packages when choosing this option.
• • All shipping costs are non-refundable. Customers are responsible for shipping charges to and from Babe unless the product is defective or was shipped incorrectly. 
• • Orders will receive a confirmation email when the order is placed, followed by an email with tracking information once the order has shipped.
• • To ensure delivery to the correct address please check the shipping information before confirming the order.
• • Once an order is placed, we begin processing the order, changes to the order are not guaranteed. If you need help with an order, please contact us at (888)-840-2223 ext. 2.
• • Orders received before 3:00 p.m. MST will ship the same business day. Orders received after 3:00 p.m. MST will ship the following business day. Please note that business days refer to Monday through Friday and exclude U.S. holidays.
• • Babe uses USPS and FedEx for shipping methods.
• • Due to acts of nature and other issues we cannot guarantee the performance of these couriers and as a result are not held liable for lost, late, or damaged packages. Should you encounter one of these situations or one similar, please contact customer service at (888)-840-2223 ext. 2 or email info@babehairextensions.com, to assist you in filing a claim, if possible with the respective courier.
• • Claims typically take 7-10 days business days to resolve. In the meantime, another order can be placed and shipped, as requested. If the filed claim results in a refund, we will reimburse the full amount of the item to you in the form of a credit or a refund. Shipping will not be refunded.
• • We highly recommend that you schedule appointments at least 4-5 days ahead to allow time for the chosen courier to complete the pickup and delivery of your product.
• • Customers shipping to Canada are responsible for paying shipping, duties, taxes, and fees. To avoid paying these fees, purchases can be made through the local distributor in your area.
• • Due to shipping regulations, items that contain hazardous material must be shipped by FedEx ground. We are unable to ship hazardous materials to Hawaii and Alaska.